JOB
Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds. GENERAL SUMMARY This full-time position is responsible for daily operations within the Cashier’s Office. Position will work closely with the Bursar and Business Services staff to design and implement effective and efficient Cashiering processes. Assists with planning, developing, implementing and administering all phases of Cashier duties. Oversees ongoing cashier staff training and participating in the development, documentation, implementation, and monitoring of policies and procedures necessary to ensure compliance with federal, state, and institutional regulations. This position will oversee processing areas including cashiering functions and cash handling training across the campus in multiple departments, cash receipts, cash deposits, internal cash controls, procedure documentation, reconciliations and serving students on occasion. Directly supervises Cashier’s Office staff including training, daily cash counts and balancing, establishing benchmarks and work goals and scheduling staff in the cashier’s office. Responsible for hiring and termination of student and temporary employees and their daily work schedules. Primary point of contact for all college departments in regards to posting corrections and refunds and general cashiering questions. Supervisor in charge when the Bursar is not available and to provide the initial point of elevated contact for all student questions and/or complaints regarding tuition and fees, late fees, payment options and collection questions at the Cashier’s window.
EXAMPLE OF DUTIES
Provide primary supervision to Cashier’s office Account Tech I and II and manage the day-to-day activities of the cashier’s office; including training of new hires, cross training, supervising, and scheduling the Cashier Office staff to ensure proper coverage for breaks, lunches and busy times. Monitor compliance of cash controls and ensure they are strictly followed. Establish measurements and benchmarks of work performed within the Cashier’s Office. Provide performance management process for one Accounting Technician I and two Accounting Technician II. Provide primary supervision to Cashier’s office Account Tech I and II and manage the day-to-day activities of the cashier’s office; including training of new hires, cross training, supervising, and scheduling the Cashier Office staff to ensure proper coverage for breaks, lunches and busy times. Monitor compliance of cash controls and ensure they are strictly followed. Establish measurements and benchmarks of work performed within the Cashier’s Office. Provide performance management process for one Accounting Technician I and two Accounting Technician II. Begin of shift drawer count with Account Tech I and II, verification of deposits and preparation of daily bank bag. Monitor daily drawer balances to determine if a cash drop is needed. Monitor Cashnet to make sure transactions are flowing from one system to the other and take care of any errors. Ensures proper cash handling procedures are followed at all times. Research mail checks that Acct Tech I or II are unable to determine how to post. Opening safe several times a day to retrieve change for cashiers and other departments. Review and close out of cash batches with the cashier at the conclusion of each shift. Recommend and document procedural improvements as approved by the Bursar. Ensure daily bank deposits are timely and accurate. Co-counting safe monthly, with a business services staff member to verify balance. Monitor and order change as needed. Responsible for advertising, interviewing, hiring and scheduling of student employee’s and working with Cashier’s/AR staff to ensure they are able to use the student’s for special projects which are beyond their normal duties. Monitor cashier functions for compliance with accounting standards, State Fiscal Rules, and College policies and procedures. Works with Bursar to develop, establish and implement policies and procedures specific to the unit’s function in compliance with all federal, state and institutional policies. Promotes an atmosphere of customer service that supports the Vision and Mission Statements of the College. Recommend methods to improve cash and accounting controls. Explain steps and documents required to deposit revenue, process refunds, and process collections. While reviewing postings, bank statements, and work processes, detect violations of State Fiscal rules, College Policy, incomplete or inconsistent supporting documentation, and resolve. Provide guidance to internal departments, students and third parties regarding the billing and collections process. In charge of performance management process of the Cashier Account Tech II and Tech I. Work in a dynamic environment with multiple responsibilities. Responsible for alternating end of day closing with Account Tech III’s. Use the CashNet cashiering system to set up eMarkets for non-student AR payment processing for departments throughout the college. Interact with the departments during set up and after set up for those that require updates. Oversee the timely and accurate processing of all Cashier’s Office work including student payments, interdepartmental processing and documentation of all Cashier’s Office procedures and updates. Set up CCD departmental cashier’s in Cashnet such as Testing Center, Vet Tech, and Dental Hygiene, and provide annual cash handling training, ongoing system training and support. Position will set a random audit visit schedule for departments that utilize Cashnet to ensure cash handling procedures are being followed. Monthly review of sample daily Cashnet batches to ensure process compliance and consistency. After reconciliation review, process corrections to other Cashier batches as needed and provide additional training to Cashier’s as needed. Daily review and verification of cash reversal reports for accuracy and issues. Override Account Tech I and II Cashnet voids or processing restrictions after determining why it was needed and ensure that other departments utilizing the Cashnet system get their voids taken care of timely. Analyze student accounts to determine which accounts are subject to being charged a late fee. Send pre and post fee email notifications to the students utilizing a mail merge and mass send through Outlook When upset student is on the phone or at the window, this position is the first point of contact when student asks to speak to a supervisor regarding bills and late fees or collections if the Collections Specialist is not available. Explain Cashier’s Office policies and practices to non- accounting users. Resolve student accounting disputes and discrepancies caused by system or human error. Communicate resolution of discrepancies to students and staff.
SUPPLEMENTAL INFORMATION
Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students. If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program. CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer. Background checks will be conducted on all finalists for employment consideration.CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.For a complete review of the benefits we offer, please click on the following link: https://internal.cccs.edu/human-resources/employee-benefits/SELECTION PROCESSPreliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denveremployees must submit a complete application packet which includes all material listed above. Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied. APPLICATION PROCEDURES: Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes: Electronic Application, Click ‘New Resume’ at the bottom of this pageCover LetterResumeReferences - Names, phone numbers, addresses, & email addresses of three professional referencesCopies of transcripts, unofficial preferred Copies of appropriate credentials, if applicable **All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.